Certified according to EN ISO 13485 and EN ISO 9001

en_US
en_US de_DE

Let's connect

LinkedIn Vimeo
Main Menu
Menu

Imprint & Privacy policy

Imprint

pro aqua Diamantelektroden Produktion GmbH
Parkring 1
8712 Niklasdorf
Austria

E-Mail: info@proaqua.at
Phone: +43 3842 81516-0

Line of business: Manufacture of diamond electrodes
Editorial policy: Marketing information and company presentation
We are member of the WKO (Austrian Economic Chambers)
Trade regulations: www.ris.bka.gv.at

USt.-ID: ATU57642117

Company register:
Number: FN243229s | Court: Landesgericht Leoben

CEO: Dr. Wolfgang Staber, MBA

Bank details:
Steiermärkische Bank und Sparkassen AG
IBAN: AT76 2081 5161 0080 0818
SWIFT: STSPAT2GXXX

Webdesign & technical implementation

Logo des Webdesigners

This project was implemented by THM-IT GmbH.

Notice

Image and video material: pro aqua, Canva, and partially AI-generated content.

Disclaimer

This website and the content contained therein are for general information purposes only. We assume no liability for the accuracy, timeliness and accuracy of the information provided. Furthermore, we assume no liability for any links to external websites operated by third parties.

Privacy policy

1.General

In fulfilment of the information obligations under the General Data Protection Regulation (GDPR), we hereby inform you, as existing or future customers, about the most important aspects of data processing within the contractual relationship. The protection of your personal data is of particular concern to us. Your data is processed exclusively on the basis of the statutory provisions (GDPR, Telecommunications Act). In this privacy policy, we inform you about the most important aspects of data processing in connection with our website.

pro aqua Diamantelektroden Produktion GmbH, Parkring 1, 8712 Niklasdorf, Austria, hereinafter referred to as “pro aqua”, is the controller within the meaning of the GDPR for personal data collected and processed in connection with the website www.proaqua.at.

2. Purpose and legal basis of data processing

2.1 We store and process the data provided by you for the purpose of

  • customer management and support
  • answering your questions and make contact
  • handling your orders
  • creation of your customer account as a personal profile
  • preparation of invoices
  • provision of our contents and services
  • electronic payments
  • marketing and advertising activities
  • managing and documenting sales enquiries (lead management) in the HubSpot CRM system
  • providing embedded video content via the Vimeo platform

2.2 Your data is processed in accordance with the below legal bases

  1. Fulfilment of contract including contract initiation (Art. 6 para. 1 lit. b GDPR)
  2. Fulfilment of legal obligations (art. 6 para. 1 lit. c GDPR)
  3. Legitimate interests (art. 6 para. 1 lit. f GDPR)
  4. Your consent (art. 6 para. 1 lit. a GDPR)

2.3. We will not process the data provided to us for any purposes other than the fulfilment and performance of our contractual or statutory duties and services, or the purposes covered by your consent. This does not apply to the use of data for statistical purposes, provided that the data made available has been anonymised.

3. Use and management of customer data, electronic payment and customer account

3.1 In order to place orders via our product-related websites (www.aquariumfresher.com), customers may order as guests or create a password-protected customer account.

3.2 All data entered by customers as part of the order processing procedure is stored. This includes:
  • First name and surname, company
  • Delivery and invoicing address (country, street/house number, post code, ATU number)
  • E-mail address
  • Telephone number, if provided
  • Data that is strictly necessary for delivery or order processing is passed on to commissioned third parties, for example shipping service providers (Austrian Post, DHL, GLS, freight forwarders) as well as payment and financial service providers for payment processing, such as banks, credit card providers including Visa or Mastercard, payment service providers such as PayPal, Klarna, Apple Pay or Google Pay, depending on the selected payment method.
3.3 Furthermore, we will process the specified personal data you made available to us for organisational purposes, management and payment of invoices.
3.4 If you make an electronic payment for a service, the payment service provider or payment processor (e.g. credit card companies, Paypal, Klarna, Apple Pay, Google Pay etc.) may collect further personal data.
3.5 A created customer account contains an overview of orders placed and active order processes, as well as the above-mentioned customer data. You can manage and change your customer account yourself. The website for managing your personal settings is available at the following address: www.aquariumfresher.com. You must authenticate yourself with your username and password.

4. Duration of data storage

4.1 We process your personal data insofar as this is necessary for the purposes stated, in any case for the duration of the contractual processing, starting with the initiation of the contract and ending with its termination. If you create a customer account, your personal data will be stored until your customer account is deactivated. After that, your personal data will generally be deleted.
4.2 In addition, necessary personal data (name, address, purchased goods and purchase date) are stored until the retention periods of liability periods (warranty, product liability) prescribed by law expire and until any legal disputes are settled.
4.3 Personal data from contact enquiries or other enquiries from interested parties may additionally be stored in our HubSpot CRM system, provided this is necessary to process the enquiry or initiate a business relationship. This data will be deleted as soon as the purpose of processing no longer applies and no statutory retention obligations exist.

5. Data safety and data transfer

5.1 Your data is protected by respective structural, infrastructure, organizational and technical measures. These measures relate to the protection against unauthorized, illegal and accidental access, processing, loss, use and manipulation, in particular.

5.2 Data will only be transferred or forwarded in accordance with legal provisions.

5.3 Within the framework of our work, we regularly work with service providers and partner companies, in particular, external IT service providers, banks, payment service providers and payment processors, suppliers, printing companies and delivery services who assist us with order processing, providing customers with information and with providing services (processors). These order processors are given access to your personal data that is required in the course of their work. The legally prescribed data protection provisions for processing order data are particularly strict, these service providers and partner companies may only use the data for fulfilling their duties on our behalf. All order processors instructed by us are contractually obligated by us to comply with the legally prescribed data protection provisions, prior to starting their work.
5.4 Despite our efforts to always comply with an appropriately high standard of care requirements, it cannot be ruled out that information you disclose to us via the internet may be viewed and used by other persons.
5.5 When using our website, external IT service providers, hosting providers and CRM systems, in particular HubSpot Inc., USA, may also be used as processors. Data transfer to third countries takes place exclusively on the basis of appropriate safeguards pursuant to Art. 46 GDPR, namely the European Commission’s Standard Contractual Clauses.

6. Notification of data leaks

We strive to ensure that data leaks are recognised and rectified and, if applicable, disclosed to you or the respective regulatory authority early on, including the respective affected data categories.

7. Establishing contact by interested parties

When you use the contact form, your personal data (name, email address, message text) is stored by us for six months, to the extent it has been provided by you for processing the enquiry and responding to the enquiry and for any subsequent questions, so that we can go back to it for processing of and responding to your enquiry. This data will not be passed on to third parties without your consent.

In addition, we reserve the right to store this data in our Customer Relationship Management system HubSpot (HubSpot Inc., 25 First Street, Cambridge, MA 02141, USA) and process it as a sales enquiry (lead), provided this is necessary to process your enquiry or initiate a business relationship.

The processing is carried out on the basis of Art. 6 (1) lit. b GDPR (pre-contractual measures) and Art. 6 (1) lit. f GDPR (legitimate interest in structured customer communication and sales organisation).

8. Accessing our website

8.1 When you access our websites, the webservers temporarily store any access in a protocol file. The following data is collected and stored until automatic deletion. 

  • IP-address of the enquiring server 
  • Date and time of access 
  • Name and URL of the retrieved data 
  • Transferred data quantity 
  • Notification whether the request was successful 
  • Identification data of the browser and operating system used 
  • Website the access originated from 
  • Name of your internet access provider
8.2 This data will be processed to guarantee the use of the website (establishment of connection), the safety of the system and the technical administration of the net infrastructure. In addition, processing serves the purpose of optimising pro aqua‘s internet service. The IP-address will only be analysed in the event of an attack on our net infrastructure.

9. Cookies and website analysis services

9.1 Our pro aqua website was created using the WordPress content management system and uses so-called cookies. These are small text files that are stored on your device by means of your browser for later retrieval. We use technically necessary cookies on the one hand and technically non-necessary cookies on the other. 

Technically necessary cookies are required for the operation and functionality of the website, for example website navigation and correct display of the website, in order to provide a technically optimised, user-friendly and needs-based website. These cookies are usually deleted after the browser session ends.

In addition, we use technically non-necessary cookies. These enable analytics or convenience functions. These cookies are only set on the basis of your consent pursuant to Art. 6 (1) lit. a GDPR and can be withdrawn at any time via the cookie settings.

To manage the cookies and similar technologies used, as well as the related consent, we use the consent tool Real Cookie Banner by devowl.io GmbH, Tannet 12, 94539 Grafling, Germany.

For technically necessary cookies, we base our legal basis on our legitimate interest (Art. 6 (1) lit. f GDPR) in designing the website in a user-friendly way and making it technically functional. For technically non-necessary cookies, we request your consent in the cookie window, which you can withdraw at any time (Art. 6 (1) lit. a GDPR). 

You can choose to set your browser in such a way that either cookies will not be received or that you will be notified of the receipt of any cookies. You can then decide if you accept cookies and which cookies you wish to accept or decline. If you decline the use/storage of cookies, your visit of our website may be on the basis of restricted functionality. In order to use our website’s full functionality, you should allow cookies to be stored on your system. 

Once your visit to our website has ended, you can delete the cookies from your terminal at any point in time. You can find the procedure for management and deletion of cookies in the help function integrated in the respective browser.

9.2 Our product-related websites are hosted via the platform Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel. When these websites are accessed, Wix processes technical access data, such as IP address, date and time of access, browser type, operating system, referrer URL and accessed pages, in server log files to ensure the operation, stability and security of the website on the basis of Art. 6 (1) lit. f GDPR. Wix stores data on servers within the EU as well as in third countries, particularly Israel and the USA. For Israel, an adequacy decision by the European Commission exists pursuant to Art. 45 GDPR. In addition, any data transfers are carried out on the basis of Standard Contractual Clauses pursuant to Art. 46 GDPR. A data processing agreement pursuant to Art. 28 GDPR exists with Wix. A transfer of personal data to countries outside the EU cannot be completely ruled out.

On our product-related websites, there is also the option to register a user account and use login functions and webshop services. In this context, personal data such as name, address, email address, payment information, order data and technically necessary identification data may be processed and stored, insofar as this is necessary to provide the respective functions (Art. 6 (1) lit. b GDPR). Technically necessary cookies are also used for the technical implementation of these functions, in particular for session management, authentication and storage of user settings.

9.3. Unsere produktbezogenen Websites (www.wcd2.at, www.surfacecleaner.at, www.aquariumfresher.com, www.rainfresher.at, www.oxy3.at9.3 Our product-related websites (www.wcd2.at, www.surfacecleaner.at, www.aquariumfresher.com, www.rainfresher.at, www.oxy3.at) use Google Analytics, a web analytics service provided by Google Inc. (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of our website, including your IP address, is transmitted to Google servers in the USA and stored there. We do not store any of your data collected in connection with Google Analytics.

These websites use the IP anonymisation option offered by Google Analytics. Your IP address is therefore shortened/anonymised by Google upon receipt. The IP address transmitted by your browser as part of Google Analytics is not merged by Google with other data.

Google uses this information on our behalf to evaluate your use of the website and to produce reports about the website activities for us as website operator and to provide further services in connection with the website use and internet use to us. Google may pass this information on to third parties, if this is legally required or if third parties process these data on behalf of Google. 

On our behalf, Google uses this information to evaluate your use of the website, to compile reports on website activity for us as website operators and to provide us with other services related to website use and internet use. Google may also transfer this information to third parties where required by law or where such third parties process the data on Google’s behalf.

10. Use of ALTCHA

To protect our contact forms against abusive automated use (spam), we use the ALTCHA service. ALTCHA is a privacy-friendly anti-spam solution that works without tracking, cookies or the transmission of personal data to external servers. Processing takes place exclusively locally in the user’s browser. No personal data is transmitted to third parties when using ALTCHA. Processing takes place for the purpose of ensuring the functionality of our website and protecting it against abusive automated access. The use is based on Art. 6 (1) lit. f GDPR (legitimate interest in the security of our website and protection against spam and automated attacks). Further information: https://altcha.org/

11. Integration of LinkedIn & Vimeo

11.1 Functions of the LinkedIn network are integrated into our website. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

When a page with integrated LinkedIn elements is accessed, a connection to LinkedIn servers is established. In this process, personal data, in particular your IP address and technical information about your browser and device, may be transmitted to LinkedIn.

If you are logged into your LinkedIn user account at the same time, LinkedIn may assign your visit to our website to your user account.

The use is based on our legitimate interest in a professional external presentation of our company and improved communication with interested parties pursuant to Art. 6 (1) lit. f GDPR.

LinkedIn may also process data in countries outside the European Union.

Data transfer takes place on the basis of appropriate safeguards pursuant to Art. 46 GDPR, in particular the European Commission’s Standard Contractual Clauses.

Further information:

https://www.linkedin.com/legal/privacy-policy

11.2 Videos from the Vimeo platform are embedded on our website. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

When a page with an embedded Vimeo video is accessed, a connection to Vimeo servers is established. In this process, personal data such as IP address, browser information and device information in particular may be transmitted.

If you are logged into Vimeo, Vimeo may assign your browsing behaviour to your user account.

The use is in the interest of an appealing presentation of our online offerings on the basis of Art. 6 (1) lit. f GDPR.

Further information:
https://vimeo.com/privacy

12. Use of Matomo

The Matomo web analytics service is used on our website to analyse the use of our website and improve our online offering.

Information such as accessed pages, access times, anonymised IP addresses and technical information about the browser and device used is processed. Processing is carried out on the basis of our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in the statistical evaluation of user behaviour and the optimisation of our website.

If Matomo is used without cookies, no information is stored on the user’s device.

Further information:
https://matomo.org/privacy-policy/

13. Links to Other Websites

This information concerning data protection does not apply to websites that can be called up via links on our internet page. The operators of these pages are exclusively responsible for the content of the linked internet.pages. Any liability for the contents of linked pages is excluded, in particular, as pro aqua has no influence on the contents of these internet pages.

14. Your Rights

14.1 As a data subject, you have the right at any time to obtain information about your stored personal data, its origin and recipients and the purpose of data processing, as well as the right to rectification, data portability, objection, restriction of processing and blocking or deletion of incorrect or unlawfully processed data.
14.2 You have the right at any time to withdraw any consent you have given for the use of your personal data. The withdrawal of consent does not affect the lawfulness of data processing carried out on the basis of consent before its withdrawal. Withdrawal means that from that point onwards we will no longer process your data for the purposes stated above.
14.3 Your request for information, deletion, correction, objection or data transfer must be made in writing. You therefore have the right to request immediate processing of the request, including written feedback on the implementation of the request.

14.4 If you believe that our processing of your personal data violates applicable data protection law or that your data protection rights have otherwise been infringed, you have the option of lodging a complaint with the competent supervisory authority. In Austria, the competent authority is the Data Protection Authority (https://www.dsb.gv.at).https://www.dsb.gv.at).

15. Our Contact Details

Please see the below contact details to get in touch with us:

pro aqua Diamantelektroden Produktion GmbH 8712 Niklasdorf, Parkring 1


Mail: info@proaqua.at

Web: www.proaqua.at